en
Join us

Shipping policy

Shipping Policy

We are committed to delivering your food orders quickly, safely, and reliably. Please read our shipping policy to understand how our delivery process works.

1. Delivery Coverage We deliver within designated service zones. Availability of delivery depends on your location and the restaurant's delivery radius. You can check if delivery is available in your area by entering your address in the app.

2. Delivery Charges

  • Delivery charges vary based on your distance from the restaurant
  • The exact delivery fee is displayed at checkout before you confirm your order
  • Delivery charges may increase during peak hours, bad weather, or high demand periods

3. Delivery Time

  • Estimated delivery time is displayed on the order screen
  • Average delivery time is 30–60 minutes depending on restaurant preparation time and distance
  • Delivery times are estimates only and may vary due to traffic, weather, or high order volumes
  • We are not liable for delays caused by factors beyond our control

4. Order Tracking

  • Once your order is confirmed, you can track it in real time through the app
  • You will receive notifications at each stage — order confirmed, being prepared, picked up, and delivered

5. Delivery Partners Your order is delivered by our verified delivery partners. They are trained to handle food safely and deliver it in the best condition possible.

6. Failed Deliveries A delivery may fail if:

  • The delivery address provided is incorrect or incomplete
  • The customer is unreachable at the time of delivery
  • Access to the delivery location is restricted

In such cases, the delivery partner will attempt to contact you. If unsuccessful, the order may be cancelled and a refund will be evaluated as per our Refund Policy.

7. Contactless Delivery We offer contactless delivery on request. Select the contactless delivery option at checkout and your order will be left at your door.

8. Damaged or Tampered Orders If your order arrives damaged or the packaging appears tampered with, please do not consume the food. Report the issue immediately through the app and we will resolve it promptly.

9. Multiple Orders Each order is delivered separately. If you place multiple orders from different restaurants, each will have its own delivery fee and estimated time.

10. Contact Us For any delivery-related concerns, please reach out to our support team through the app and we will assist you as soon as possible.