Refund Policy

We strive to ensure every order meets your expectations. If something goes wrong, here's how we handle refunds.

1. Eligible Refund Cases You may be eligible for a refund in the following situations:

• Wrong items delivered
• Missing items from your order
• Food quality issues (spoiled, contaminated, or inedible)
• Order never delivered
• Duplicate payment charged

2. Non-Eligible Refund Cases Refunds will not be processed for:

• Change of mind after order is confirmed
• Incorrect delivery address provided by the customer
• Delayed delivery due to traffic or weather conditions
• Orders already consumed or partially consumed
• Promotional or discounted orders unless item is missing or wrong

3. How to Request a Refund

• Open the app and go to your Order History
• Select the order you have an issue with
• Tap "Report an Issue" and describe the problem
• Attach a photo if applicable
• Submit your request within 24 hours of delivery

4. Refund Review Process

• All refund requests are reviewed within 24–48 hours
• We may contact you for additional information
• Our team will investigate with the restaurant and delivery partner
• You will be notified of the decision via the app or email

5. Refund Methods Approved refunds will be credited through one of the following:

• Original payment method (within 5–7 business days)
• Wallet credit (instant, for faster resolution)

6. Partial Refunds In cases where only part of the order is affected, a partial refund will be issued for the missing or incorrect items only.

7. Cancellations

• Orders can be cancelled before the restaurant confirms them
• Once confirmed by the restaurant, cancellation is not possible
• If cancelled before confirmation, a full refund will be processed

8. Contact Support If you face any issues with your refund request, please contact our support team directly through the app. We are here to help.